Ian Jamieson

Salesforce NPSP, or Non-Profit Success Pack, is a set of customized features and tools that help non-profit organizations manage their fundraising, programs, and operations on the Salesforce platform. NPSP is designed to address the specific needs and challenges of non-profits, such as tracking donations, grants, volunteers, campaigns, and impact.

Some of the key functionality of NPSP include:

• Donor management: NPSP allows non-profits to track and manage their donor relationships, from individual donors to foundations and corporations. NPSP can automatically generate donation receipts, acknowledgements, and thank-you letters. NPSP can also segment donors based on their giving history, preferences, and engagement level.
• Grant management: NPSP helps non-profits manage their grant lifecycle, from prospecting to reporting. NPSP can track grant deadlines, requirements, deliverables, and outcomes. NPSP can also create grant proposals and reports using templates and data from Salesforce.
• Volunteer management: NPSP enables non-profits to recruit, schedule, and coordinate volunteers for their events and programs. NPSP can match volunteers with suitable opportunities based on their skills, availability, and interests. NPSP can also track volunteer hours, feedback, and recognition.
• Campaign management: NPSP supports non-profits in planning and executing their fundraising and awareness campaigns. NPSP can create campaign hierarchies, budgets, goals, and metrics. NPSP can also track campaign performance and ROI using dashboards and reports.
• Impact measurement: NPSP helps non-profits measure and demonstrate their social impact using data and analytics. NPSP can define impact indicators, collect data from various sources, and visualize results using charts and maps. NPSP can also generate impact reports for donors, partners, and stakeholders.

Salesforce NPSP is a flexible and scalable solution that can be customized and extended to meet the unique needs of different non-profit organizations. NPSP is also a community-driven product that benefits from the feedback and contributions of thousands of non-profit users and partners.

Head to the official Salesforce NPSP site for the latest updates.